Returns & Refunds Policy

We want you to love your purchase. If you are not completely satisfied, please review our returns and refunds policy below for guidance on eligibility, timelines, and how to submit a request.

1. Eligibility

Items must be unused, unopened, and in original packaging.
Proof of purchase is required for all returns and refunds.
Requests must be submitted within 7 days of delivery.
For hygiene reasons, certain items (e.g., opened fragrances) may not be eligible unless faulty.

2. Non-Returnable Items

Opened or used items (unless defective).
Gift cards and promotional items.
Customized or personalized products.

3. Damaged or Wrong Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the packaging and items received. We will arrange a replacement or a refund as appropriate.

4. Return Process

Contact our support team using the details below.
We will verify eligibility and provide return instructions.
Securely package the item(s) and ship to the provided address.

5. Refunds

Approved refunds are issued to the original payment method only.
Please allow 7–14 business days for processing.
Shipping fees are non-refundable unless the item is faulty.

6. Exchanges

Exchanges are subject to stock availability. If an exchange is not possible, a refund may be offered per the terms above.

7. Contact Us

For returns and refunds assistance, contact us at:

Email: support@diva-perfumes.com

Phone: +971521273430

Updated: Oct 2025