Returns & Refunds

We want you to be completely satisfied with your purchase. Our easy return and refund process ensures a hassle-free experience.

30 Day Returns

Return items within 30 days of purchase

Money Back Guarantee

Full refund if not completely satisfied

Free Return Shipping

We cover return shipping costs

Return Policy

Eligibility

Items must be returned within 30 days of delivery
Products must be in original condition with packaging
Original receipt or order confirmation required
Products must not be damaged or used excessively

Return Process

Contact Us

Email or call our customer service team

Get Return Label

We'll provide a prepaid return shipping label

Package Items

Pack items securely in original packaging

Receive Refund

Get your refund within 5-7 business days

Refund Information

Refund Timeline

Processing time: 2-3 business days after receiving returned items
Bank processing: 3-5 business days for credit card refunds
PayPal refunds: 1-3 business days

Refund Methods

Refunds will be issued to the original payment method used for the purchase. We cannot process refunds to a different payment method for security reasons.

Partial Refunds

In some cases, partial refunds may be issued for items that show signs of use or minor damage. Our team will assess each return individually and communicate any adjustments before processing the refund.

Non-Returnable Items

Custom Products

Personalized perfumes
Custom blended fragrances
Made-to-order items

Hygiene Products

Used or opened perfumes
Damaged packaging
Items without original packaging

Need Help?

Our customer service team is here to help with any questions about returns or refunds.

Email Support

hello@diva-perfumes.com

Phone Support

+971 4 332 1560

Business Hours: Sunday - Thursday: 10:00 AM - 10:00 PM | Friday - Saturday: 2:00 PM - 10:00 PM