We offer free shipping across all UAE emirates for orders above AED 200. Standard delivery takes 2-3 business days, while express delivery (1-2 business days) is available for AED 25. Same-day delivery is available in Dubai and Abu Dhabi for AED 35.
Consider your personal style, the occasion, and your skin chemistry. Our online quiz helps match you with perfect fragrances, or you can chat with our fragrance experts for personalized recommendations. We also offer sample sets to try before purchasing full-size bottles.
You can return any unopened perfume within 30 days of purchase for a full refund. We also accept returns of opened products within 7 days if you're not satisfied. All returns include free shipping labels, and refunds are processed within 5-7 business days.
Yes, all our perfumes are 100% authentic and sourced directly from authorized distributors and brands. We guarantee the authenticity of every product and provide certificates of authenticity with luxury fragrances. We never sell counterfeit or replica products.
Yes! Our custom perfume blending service allows you to create your own unique fragrance. Book an appointment at our Dubai store where our master perfumers will work with you to create a signature scent. Custom perfumes take 2-3 weeks to complete and come with a personalized certificate.
Store perfumes in a cool, dry place away from direct sunlight and heat sources. Keep bottles upright with caps tightly closed. Avoid storing in bathrooms due to humidity. Properly stored perfumes can last 3-5 years from purchase date.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and cash on delivery within UAE. We also accept bank transfers for large orders and offer installment plans through select UAE banks.
Currently, we ship within the UAE and to select GCC countries (Saudi Arabia, Qatar, Kuwait, Bahrain, Oman). International shipping to other countries is available for orders above AED 500 with additional shipping charges. Contact us for specific country availability.
If your order arrives damaged, please contact us immediately within 24 hours with photos of the damage. We'll arrange for a replacement or full refund at no cost to you. Our packaging is designed to protect fragrances during transit, but we'll make it right if anything goes wrong.
Perfume longevity depends on the concentration and your skin chemistry. Eau de Parfum typically lasts 6-8 hours, Eau de Toilette lasts 4-6 hours, and Eau de Cologne lasts 2-4 hours. Apply to pulse points for best results and reapply as needed throughout the day.
Yes! We offer beautiful gift wrapping for AED 15 and luxury gift boxes for AED 25. Gift cards are available in amounts from AED 100 to AED 2000 and can be purchased online or in-store. Gift cards never expire and make perfect presents for perfume lovers.
Our Diva VIP program offers exclusive benefits: earn 1 point per AED spent, get birthday surprises, early access to new launches, free shipping on all orders, and exclusive member-only discounts. Points can be redeemed for discounts on future purchases.
Absolutely! Visit our Dubai store to test any fragrance in our collection. We also offer 1ml sample vials for AED 10 each, or you can purchase our sample discovery sets starting from AED 50. Online customers receive a complimentary sample with every order.
Yes, our flagship store is located in Dubai Mall, and we have a second location in Abu Dhabi Mall. Store hours are Sunday-Thursday 10 AM-10 PM and Friday-Saturday 2 PM-10 PM. Our stores offer the full range of products plus personalized consultation services.
All our products list complete ingredient information. If you have known allergies, check the product details or contact our customer service before purchasing. We also offer hypoallergenic and sensitive skin-friendly fragrance options. Your safety and comfort are our priority.
Yes, we provide corporate gifting solutions for businesses. We offer bulk discounts, custom packaging with your company branding, and curated gift sets. Our corporate team can create bespoke fragrance collections for your clients, employees, or special events. Contact us for personalized quotes.
